May 2009
6 posts
When a customer is a bad community member...
Managing our online community is one of my many responsibilities. The online community is an extension of our content site, which is, partly, a subscription-based service. One of the challenges I face is how to deal with “inappropriate” members of the online community without losing them as a customer to our content site. Ultimately, the goal of the of the online community is to...
May 16th
Just learned that I share my birthday with the company that employs me. We’re celebrating with cupcakes in the commissary, I’m honored.
May 12th
The speed of news
Amazing how quickly Twitter replaced blogs as the source for breaking news. Seems much quicker than the move from newspapers to blogs. This started as a message I posted on Twitter, but I thought it was interesting enough to expand a bit here. I work in digital media and among the things we do really well is quickly aggregate news from across the Internet. It struck me as odd this morning...
May 8th
RT @darrenrovell1: Big Papi to wear black and pink Reebok cleats this wkd. For mother’s day, not tribute to ManRam. (Best line of the day!)
May 7th
Glad that Dylan Ratigan is staying w/ NBC, but pondering the impact on CNBC’s Squawk on the Street - Ratigan vs. Burnett - http://is.gd/xh9e
May 6th
3 tags
Boxed Out
Last night I had the pleasure of hanging out with a couple of good friends and enjoying some of the early Spring weather here in the Nutmeg State. As we were finishing up our meal, we decided that we should head back home and catch the Manny Pacquiao fight on Pay-Per-View. We arrived home just after 11pm, and still had about 20 minutes before the fight was scheduled to start. However, when we...
May 4th
April 2009
6 posts
Still contemplating whether it’s possible to punish inappropriate online community members without losing them as customers…
Apr 30th
Interesting - What might change if people feared heart disease (America’s #1 killer) as much as they fear swine flu? http://is.gd/vvGj
Apr 30th
Reading HBR’s “Five Things John Madden Teaches Us about Leadership” — interesting thoughts on navigating your career — http://is.gd/tGrI
Apr 21st
Reading @injuryexpert on fighting the speed at which media is evolving by focusing on what you do best, at your own pace. http://is.gd/rNf3
Apr 10th
Interesting article on how brand affinity impacts how people score the results of Microsoft and Google search queries. http://is.gd/rnJZ
Apr 9th
RT @mashable: SlideShare’s April Fool’s Prank: Cruel, Or Just Unusual? - http://bit.ly/NOPuS (I’d say SlideShare has defined “April Fail”)
Apr 2nd